Certified pre-owned phones: Your top questions answered

Top-shelf devices are among what’s available, but you may be wondering about quality. Here are answers to some questions you may have.


You might be surprised by the pre-owned phone choices you have at Verizon. For example, did you know you can get a pre-owned Apple® iPhone® 6 or iPhone 6 Plus?

But what kind of shape are they in? Here are answers to some of the top questions about pre-owned phones:


What are certified pre-owned phones?

Certified pre-owned phones are used phones that have been reconditioned to perform like new. They’re subject to a 100-point checklist inspection to make sure they meet Verizon’s quality standards for performance, functionality and appearance. Features like the display, sound quality and keypad are scrutinized.

Each certified pre-owned phone comes with a battery, wall charger, user guide, 90-day warranty and the latest software.


What kinds of certified pre-owned devices are for sale?

You don’t have to choose from outdated devices. Some of the newest phones on the market are available, including the iPhone 6, iPhone 6 Plus, Samsung Galaxy S® 5 and Samsung Galaxy Note® 4.

You might be surprised to learn that you can also get certified pre-owned tablets.


Do I get a warranty with a certified prepaid phone?

Yes. All certified pre-owned phones come with a 90-day warranty, and you have up to 14 days to return the device if you change your mind.


How does the quality compare to new devices?

Your pre-owned device should function just like a new one.


Are there other perks to buying a pre-owned device?

Two words: Free shipping. Pre-owned devices—as well as accessories such as headsets or speakers—will be shipped at no additional cost.


The above content is provided for information purposes only. All information included herein is subject to change without notice. Verizon is not responsible for any direct or indirect damages, arising from or related to use or reliance of the above content.