Trade-in value: your top questions answered

Thinking about trading in your phone? Here's clarification on the most common questions.


Nothing moves as fast as technology: Today’s high tech is old news tomorrow. Which is why many of us end up with drawers full of unwanted or outdated electronic devices. Verizon takes the issue of reusing electronics seriously, and therefore has a trade-in program designed to keep you at the cutting edge without draining your wallet.

It’s called the Device Trade-In Program, and the process is simple: Bring in your old device, including a cell phone, smartphone or tablet, and Verizon will appraise the value of your device and give you a credit on your account (or virtual gift card) good toward a new device or other products and services available through Verizon. Here are some answers to the most common questions about the device trade in process.

When I trade in a device and get a virtual gift card, what can I use it for besides a new phone?

Almost anything Verizon sells. You don’t have to put your credit toward a new phone. You can put it toward a tablet—even a smartwatch. If you’d like, you can apply it toward your bill, or save it for a future purchase. Verizon will pay for shipping to return the trade-in and may use the device in its HopeLine program, which benefits victims of domestic violence.

Do I have to finish out my contract first?

No. Phones and other devices that were subsidized by a two-year agreement are eligible for a trade-in.

For those of you enrolled in a monthly device payment, you are eligible to trade in for a credit or gift card. If the trade value is less than the remaining installment balance, then you will continue to pay the installment until you reach 100 percent of the cost of your device before purchasing a new device. If the trade value is more than the remaining installment balance, then you can apply it to the installment and become eligible for a new device immediately.

Can I trade in a device that is damaged or not working?

Verizon won’t accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order.

Otherwise, you can visit Verizon’s Device Trade-In page and enter info about your device and its condition to get a preliminary offer—you’ll be notified of the final value of a credit after Verizon receives your device. Then, if signed into My Verizon, you’ll receive a credit on your account. Guest users will receive a virtual gift card by email.

To learn more about the process, check out this step-by-step how-to guide.

How long does it take to receive my gift card or credit for a trade-in?

If you turn in your device at a Verizon store, you can get an instant appraisal and a credit while you wait. If you choose to trade-in online, expect your gift card (for guest users) at least two weeks from the time Verizon receives your device, or your credit (for My Verizon users) within 1-3 bill cycles after appraisal. Overall, the entire process generally takes 4 to 6 weeks.

Still have a lingering question? Check out the trade-in FAQs page.


The above content is provided for information purposes only. All information included herein is subject to change without notice. Verizon is not responsible for any direct or indirect damages, arising from or related to use or reliance of the above content.